• Proactive Monitoring Command Centers
  • Command Center Handbook

Protecting Business Value Through Operational Excellence

 

Is your IT organization doing all it can to bring value to your customers?

 

Do you have a high number of customer calls?

Are your technology expenses higher than they should be?

Is your marketing budget higher than the industry average?

Are you getting value from your data center outsourcing vendor?

If the answer to any of these is no, we can help.

We’ll data mine your customer service database and trouble tickets to determine where the problems are coming from and what to do to stop them.

IT and business executives need to be aware of high severity issues before the media calls.

Our wellness and daily reporting tools can mean the difference in being prepared or being in the dark as the business crumbles around you.

TAG-MC products

TAG-MC services


See Abdul Jaludi's entry in the Philips Innovation Fellows Competition: The Telemed Chair: Get examined by a doctor 10,000 miles away

 

Blog posts:

Do you have an internet management policy? Growing startups need to develop and implement policies.

Smoke and Mirrors - Is your new hire giving you metrics made of smoke and mirrors? If you don't catch it in time, that person will have your job. This post shows you the signs to look for before your job is on the line.

Improving the monitoring process - Smart Enterprise Exchange


In the media:

20 Cost-Conscious Tips for Global Businesses Working with Multiple Vendors - CIO

Securing home networks for telecommuting - Dell's Tech Page One

20 Real-World IT Cost-Cutting Mistakes You Need to Avoid - CIO

Are Attacks by government the next big threat? - Dell's Tech Page One

Milford company seeks to cure other businesses' digital hiccup - Pocono Record

Customer service begins with IT basics - Smart Enterprise Exchange